Terms and Conditions for Tax Filing Services on the MyFinancial Platform

By accessing and proceeding to use the Platform or services or products on the Platform, the User agrees that it has read, understood, and agrees to be bound by the terms and conditions set out herein (“Tax Service Terms”) which are supplemental to the Terms and Conditions for Usage of the MyFinancial Platform read along with the Privacy Policy for Usage of the MyFinancial Platform or any other terms provided elsewhere on the Platform (“MyFinancial Terms”).

Please read the MyFinancial Terms carefully while accessing, visiting, or using our Platform, or creating an account on the Platform. The User acknowledges, agrees, and explicitly consents to the practices, requirements, MyFinancial Terms and policies set forth on the Platform. By accessing or using any part of the Platform, you agree to be bound by these MyFinancial Terms. If you do not agree with the MyFinancial Terms, you should not use the Platform or review information or subscribe to any products/services offerings on the Platform.

“MyFinancial” is the brand name of the Platform operated by FINNODIAGNOS ANALYTICS PRIVATE LIMITED (“FAPL”) (CIN: U62099KA2026PTC219284), a company incorporated under the Companies Act, 2013, having its registered office at No. 112, AKR Tech Park, B Block, Bommanahalli, Bangalore South, Bengaluru – 560068, Karnataka. “We”, “Us”, “Our” shall mean FAPL, operating the digital platform under the brand name MyFinancial at myfinancial.in.

“TaxBuddy” shall mean and refer to SSBA Innovations Limited (CIN: U74999MH2017PLC298565), having its registered office at 1309, Lodha Supremus, Powai, Saki Vihar Road, Opposite MTNL Office, Mumbai – 400072, Maharashtra, operating under the brand name “TaxBuddy”, which is a third-party service provider providing the Tax Services as detailed under Clause 3.

“DIY” or “Do It Yourself” shall have the meaning as ascribed to it under Clause 3(a)(iii).

“Platform” shall mean the website, mobile application and any other technology platform owned and operated by FAPL under the brand name MyFinancial.

“Tax Services” shall have the meaning ascribed to it under Clause 3.

“User”, “you”, “yours” shall mean the user of the Platform including but not limited to registered or unregistered customers, resident or non-resident Indian taxpayers.

“User Data” shall mean all personal, financial, demographic, KYC, banking, investment, capital gains, AIS/TIS, Form 16/16A, Form 26AS, foreign asset, crypto/VDA, business income, deduction, and supporting documents submitted by You or fetched on Your authorization.

Capitalised terms used herein shall have the meaning ascribed to them in the MyFinancial Terms unless defined herein.

FAPL (operating as MyFinancial) is merely operating the Platform to connect and facilitate the provision of Tax Services by TaxBuddy, enabling the User to discover and avail Tax Services offered by TaxBuddy. FAPL is not a chartered accountancy firm, tax adviser, e-Return Intermediary, SEBI-registered investment adviser, or authorized tax representative under Section 288 of the Income-tax Act, 1961. FAPL is not responsible for the performance, delivery, accuracy, or support of the Tax Services provided by TaxBuddy. The User acknowledges that FAPL does not have any control over such dealings and transactions and plays no determinative role in the performance of such Tax Services. FAPL in no manner warrants, endorses, guarantees, or assumes responsibility for any Tax Services advertised or offered by TaxBuddy, and FAPL will not be a party to or in any way responsible for any transaction between the User and TaxBuddy.

By accessing, visiting, or using the Platform, the User acknowledges and agrees to the involvement of TaxBuddy as a third-party service provider and expressly disclaims FAPL from any liability arising from or related to availing any services from TaxBuddy.

If the User decides to avail Tax Services offered by TaxBuddy, you acknowledge and agree that TaxBuddy may have their own additional or supplemental terms and conditions as available on TaxBuddy's website or application, which shall be applicable to you in addition to the MyFinancial Terms. In the event of any conflict between these MyFinancial Terms and TaxBuddy's terms, these MyFinancial Terms shall prevail to the extent of conflict.

The User agrees, acknowledges, and notes that TaxBuddy provides the following services to the User on the Platform:

1. Tax Planning Services: TaxBuddy's tax experts will assist Users to generate personalised tax-saving insights to potentially minimise applicable taxes. For this purpose, the User provides TaxBuddy with details relating to income, deductions, family, and insurance, which TaxBuddy's experts will rely on.
2. Assisted Tax Filing Services: TaxBuddy's tax experts will help prepare and file your income tax return with one-on-one expert support. This also includes assistance for notice management.
3. Do It Yourself Tax Filing Services (“DIY”): You can prepare and file your tax return yourself using TaxBuddy's online platform. If you are using DIY plans, you shall be solely responsible for such income tax return filings, all data entry, and accuracy thereof.
4. Customer Support: TaxBuddy will be responsible for providing end-to-end User support via telephonic and electronic mail mediums and a grievance redressal mechanism.

(hereinafter collectively referred to as “Tax Services”)

The User further acknowledges and agrees that:

• All disputes, complaints, and grievances with respect to Tax Services shall be raised directly with TaxBuddy. However, MyFinancial will facilitate resolution of grievances or complaints arising out of usage of the Platform. Please refer to Schedule I below for grievance officer details.
• The User shall release FAPL and its affiliates, directors, agents, officers, employees, and contractors from all claims, demands, and damages (actual and consequential) arising out of or in any way connected with a dispute or complaint, and shall not involve FAPL in any litigation or dispute arising out of or related to any transaction with TaxBuddy or the Tax Services.
• The terms and conditions specified by TaxBuddy govern your relationship with TaxBuddy and you agree to carefully read such applicable terms before initiating any transaction with TaxBuddy.
• FAPL may access, store, display, and use information relating to the User's transactions with TaxBuddy through the Platform and may from time to time display such information on the Platform as provided or updated by TaxBuddy. FAPL shall not be liable or responsible for the accuracy or authenticity of any such information.

To use the Tax Services, you represent and warrant that you meet the following criteria: (a) You are at least 18 years of age; (b) You are a resident of India or a non-resident Indian (NRI) with Indian income tax filing obligations; (c) You have a valid PAN card and access to your Income Tax login credentials or required tax documents; (d) You are legally authorised to file an income tax return in India; (e) If you are acting on behalf of another individual, you have the appropriate legal authority and documentation to do so; and (f) You have not and will not impersonate any person or misrepresent your identity.

You are solely responsible for ensuring that all information you provide — including but not limited to Form 16/16A, Form 26AS, AIS/TIS, capital gains statements, crypto/VDA reports, foreign asset disclosures, and all supporting documents — is complete, accurate, and up to date. FAPL (MyFinancial) and TaxBuddy shall not be liable for any notices, penalties, or tax liabilities that arise from your errors, omissions, non-disclosure of income, or provision of false or misleading information.

You confirm that you are not engaging FAPL (MyFinancial) or TaxBuddy to facilitate tax evasion, conceal income, claim ineligible deductions, or commit any offence under the Income-tax Act, 1961, Black Money Act, PMLA, FEMA, or any other applicable law. The taxpayer remains ultimately and personally liable under the Income-tax Act, 1961 for the contents and accuracy of the filed ITR, irrespective of any platform, intermediary, or professional involved.

• Consent to collect and process data: You authorise TaxBuddy to collect and process your personal and financial information strictly for the purpose of Tax Services. This includes identity, contact, family, and financial information. This collection and processing is necessary for TaxBuddy to provide the Tax Services. FAPL shall not be held liable for any such collection and processing of data by TaxBuddy. This consent constitutes valid authorization under Section 7 of the Digital Personal Data Protection Act, 2023 and Rule 5 of the SPDI Rules, 2011.
• Data use for Tax Services: You agree that TaxBuddy will collect and process your personal and financial information, including information manually provided by you —
  • during income tax return filing, to prepare, verify, and file your ITR;
  • during tax planning, to generate personalised tax-saving insights and recommend suitable tax-saving products.
• Data handling: Your data will be handled in accordance with TaxBuddy's privacy policy and the MyFinancial Terms. It will not be used for any other purpose without your explicit consent. Data is retained for statutory limitation periods under the Income-tax Act (typically 8 assessment years).
• Your rights: You retain the right to withdraw consent, request erasure, access, or correction of your data, subject to statutory record-retention obligations. Withdrawal of consent mid-engagement shall terminate the Services without refund.

Neither FAPL (MyFinancial) nor TaxBuddy makes any representation, warranty, or guarantee — express or implied — regarding: (a) issuance, quantum, or timing of any tax refund; (b) reduction of Your tax liability; (c) avoidance of scrutiny, notices, defective return intimations under Section 139(9), or reassessment under Sections 147/148; (d) acceptance, validation, or processing of the ITR by the Income Tax Department; or (e) any specific tax-saving, optimization, or financial outcome.

Any tax-saving suggestions, regime comparisons, or refund estimations displayed on the Platform are indicative, educational, and non-binding only.

Portions of the Services — including data extraction (OCR), tax regime comparison, deduction-mapping, prefill, and chat support — may be powered by artificial intelligence, machine learning, and rule-based automation. AI systems are probabilistic and may produce errors, incomplete extractions, or imprecise interpretations of tax law. No AI output constitutes professional tax advice. You are required to independently review every machine-generated output and the final ITR before granting filing approval. FAPL disclaims all liability arising from reliance on AI-generated outputs without independent verification.

• In your use of the Platform, you shall always comply with all applicable laws including any directions, directives, and circulars by the regulatory authority.
• You hereby represent, warrant, and acknowledge that you (i) are of at least 18 years of age; (ii) are a resident of India or NRI with Indian ITR filing obligations; (iii) are of sound mind and are availing the services of your own volition; (iv) have provided all information that is true, correct, and not misleading; (v) shall make use of the Platform as a prudent, reasonable, and law-abiding citizen; and (vi) shall not impersonate any person or misrepresent your identity.

Notwithstanding anything to the contrary in these MyFinancial Terms, FAPL may terminate your use of the Platform at any time with or without notice, and for or without any reason, with absolutely no liability to you.

Without prejudice to the foregoing:

• FAPL reserves the right to terminate these Terms without notice on becoming aware that you have violated these Terms or any other guidelines published in respect of the Platform.
• FAPL may block, restrict, disable, suspend, or terminate your access to all or part of the Platform at any time in MyFinancial's discretion, without prior notice or liability.

We reserve the right to amend these Terms without any prior notice. The User is required to keep itself informed of the latest Terms available on the Platform by periodically reviewing them.

By continuing to access and use the Platform after any modification, you confirm your acceptance of such modifications. Your continued use will be adequate proof that you have expressly agreed to the updated Terms.

To the fullest extent permissible under applicable law, FAPL and any of its third-party partners, licensors, and suppliers disclaim all warranties, statutory, express, or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by you through the Platform will constitute or create any representation or warranty not expressly stated herein.

The Platform and any data, information, third-party software, services, or software made available through the Platform including Tax Services are provided on an “as is” and “as available” basis, without warranties or representations of any kind either express or implied. FAPL does not warrant that the Tax Services or any other information offered through the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

The User shall bear sole risk of services availed using DIY plans offered by TaxBuddy. No advice or information, whether oral or written, obtained by you from MyFinancial or through the Platform will create any warranty or guarantee other than those expressly stated herein.

User acknowledges that it will be solely responsible for verifying that its income tax return has been filed and received by the income tax department and for taking appropriate alternative actions if necessary. We recommend you retain a copy of your income tax return for your records.

TaxBuddy (SSBA Innovations Limited) is the independent provider of the Tax Services based on the request and information provided by the User. All interaction, communication, dealing, or transaction between the User and TaxBuddy in respect of any Tax Services is a separate and independent transaction between the User and TaxBuddy, without any liability accruing to or on FAPL for any matters arising out of or in relation to any such interaction, communication, dealing, or transaction. You acknowledge that FAPL does not act as an agent or representative of TaxBuddy.

You hereby agree to defend, indemnify, and hold harmless FAPL (MyFinancial) and TaxBuddy from and against all actions, claims, demands, proceedings, losses, costs, charges, and expenses directly or indirectly whatsoever which FAPL and/or its employees, agents, or representatives may at any time incur, sustain, suffer, or be put to as a consequence of or arising out of: (i) breach of these MyFinancial Terms or any other terms agreed between the parties; (ii) actions or omissions arising from FAPL's and/or TaxBuddy's good-faith reliance on your instructions, in particular arising out of your negligence, mistake, or misconduct; (iii) your breach or non-compliance of these Terms or applicable law; and/or (iv) fraud or dishonesty relating to any transactions by you. This indemnification obligation shall survive these Terms and your use of the Platform.

Fees paid for the Services are non-refundable once TaxBuddy has commenced work, including data ingestion, document review, or computation. Any payment disputes shall be in accordance with the terms and conditions as agreed between the User and TaxBuddy. FAPL and/or its affiliates shall not be responsible for the same in any manner whatsoever. Partial refunds, if any, shall be at the sole discretion of FAPL.

You may receive on your registered email/phone transactional, promotional, and marketing communications solely from FAPL (MyFinancial), TaxBuddy, and their respective business associates in connection with the Tax Services and related offerings on the Platform. No communication shall be initiated on behalf of any other vendor or unrelated third party under this consent. In the event you have registered your phone number on the “Do Not Disturb” register with your network provider, you shall ensure to take all steps to enable FAPL's representatives to contact you via phone to provide service-related details. You shall not register a complaint with the relevant authorities for transactional calls received pursuant to your engagement with FAPL (MyFinancial) or TaxBuddy.

These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation within thirty (30) days of written notice. Failing resolution, the dispute shall be referred to sole-arbitrator arbitration under the Arbitration and Conciliation Act, 1996. Seat and venue: Bengaluru, Karnataka. Language: English. Subject to the arbitration clause, courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

All other terms including representations and warranties, assignment/novation, force majeure, notices, entire agreement, severability, breach of terms, and intellectual property rights shall be governed as per the MyFinancial Terms. These Terms, together with the Privacy Policy and Terms of Use, constitute the entire understanding between the parties on this subject matter and supersede all prior agreements. FAPL may assign its rights to affiliates or successors; You may not assign Your rights under these Terms.

Please note the following details for queries and enquiries: